Last updated: October 23, 2026
Clothing and accessories
You can return clothing and accessories within 30 days of delivery. Items must be unworn, unwashed and have their tags attached.
You pay the return shipping, unless the item arrived damaged or we sent the wrong one. In that case we cover it.
Once we receive the item and check it, we refund the price you paid to your original payment method. Original shipping costs are not refunded unless the return is our mistake.
Seeds
Seeds are final sale. They cannot be returned or exchanged.
Damaged or wrong items
If anything arrives damaged or wrong, email us within 30 days of delivery with your order number and a photo. We will replace it or refund it.
How to start a return
Email portcityroots@gmail.com with your order number and the item you want to return. We will reply with where to send it.